At Cintra Cottons, we strive to ensure a smooth and timely delivery experience for our customers. Please read our Shipping and Delivery Policy below to understand how your order will be processed, shipped, and delivered.

1. Shipping Charges

1.1 Shipping Within Kerala

  • Orders shipped within Kerala will incur standard shipping fees of Rs. 6/kg, which may vary based on the weight and size of the order. Please check the final shipping cost at checkout.

1.2 Shipping Outside Kerala

  • For orders shipped outside Kerala, a courier charge of ₹12 per kilogram (kg) applies. Shipping costs will be calculated based on the total weight of the order and added at checkout.

2. Order Processing Time

  • Orders are typically processed and dispatched within 1-3 business days from the date of purchase.
  • Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next available business day.

3. Delivery Time

  • Average Delivery Time: Orders are generally delivered within 7-10 business days from the date of dispatch.
  • Delivery times may vary based on the location and availability of courier services. Remote or rural areas may require additional time for delivery.

4. Order Tracking

4.1 Tracking Information

  • Once your order is dispatched, you will receive a tracking link or tracking number via email or SMS. This will allow you to monitor the status of your shipment and its estimated delivery date.

4.2 How to Track Your Order

  • You can track your order by visiting the courier’s website and entering the tracking number provided. If you encounter any issues with tracking, please reach out to our Customer Support team for assistance.

5. Shipping Limitations and Restrictions

  • Currently, we deliver across India only. Please check our website for any updates on international shipping options.
  • Deliveries may be delayed due to unforeseen circumstances such as extreme weather, natural disasters, or restrictions imposed by local authorities. We will notify customers of any significant delays.

6. Failed Delivery Attempts

  • In the event that a delivery attempt is unsuccessful due to an incorrect address provided by the customer or if the recipient is unavailable, the courier may attempt redelivery. Additional fees may apply for redelivery, which will be the customer’s responsibility.

7. Contact Information

If you have any questions regarding this policy or need assistance with your order, please contact our Customer Support team:

Note: Cintra Cottons reserves the right to amend this policy at any time without prior notice. Please check this page regularly for updates.